Vintvélo policies

Returns and Exchanges Policy

If you are not completely satisfied with your product you can return it and receive a full refund if done so within 28 days of purchase.

How to return / exchange an item

Your item must be in its original unused condition to be returned – with the exception of trying the garment on for size.

  1. Please email vintvelo@gmail.com to request a refund or exchange including details of the required exchange.
  2. Post your returned item in its original packaging to:

vintvelo
4 Wilks Close
Nursling
Southampton
SO16 0TE

  1. Include in the package a copy of the email requesting a refund or exchange.

Return Postage Cost

This will only be reimbursed if there is a fault with the original item.

Refund & Exchange Timescales

The refund will be made within 7 days of receipt of the returned item.

Any exchange items will be posted within 7 days of receipt of the returned item.


Payment Policy


Accepted Methods of Payment

  • Paypal
  • Credit Card

Shipping Policy


Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.